Returns & Exchanges

We offer a 28-day return period for all online orders, provided the items are in their original condition with all tags attached. Please note that for hygiene reasons, certain products such as earrings and swimwear cannot be returned unless faulty.

1

Notify and Register

Log in to your account and select the items you wish to return from your order history to generate a Return Authorization Number.

2

Package Your Items

Place the items in their original packaging, ensuring the completed return form is included inside the parcel to avoid processing delays.

3

Label and Dispatch

Affix the pre-paid shipping label provided in your original delivery to the outside of the box and drop it off at an authorized collection point.

4

Receive Your Refund

Once our quality control team inspects and approves the return, a refund will be issued to your original payment method within 10 working days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing